Refund Policy

Last updated: 2026-08-09

Subscriptions and credits. Unless required otherwise by applicable law, or unless we have agreed otherwise in writing, every payment you make to Wimba — including recurring monthly subscription charges (Free, Starter, Plus, Pro, and Ultra) and prepaid credit purchases — is final and non-refundable. This means, for example, that we do not issue pro-rated refunds when you cancel partway through a period, we do not refund credits you have purchased but not yet spent, and we do not refund time during which your account was live but you simply did not use Wimba.

Billing and Merchant of Record. Your purchase and payment contract is with Dodo Payments Inc., the Merchant of Record and legal seller. Dodo handles payment collection, invoices, chargebacks, and payment-side refunds under its buyer terms. Charges may appear under Dodo's name or the descriptor shown at checkout, on the receipt, or on your statement.

Canceling a subscription. You can stop future renewals at any time from within the Wimba studio: open the credits (cr) pill → Manage subscription → Cancel subscription. After you cancel, you keep access to your plan until the paid period you are currently in runs out, and no further renewal charge is taken. Canceling does not retroactively refund the current or any past billing period.

Questions. If anything about this refund policy is unclear, reach out to us at support@wimba.ai and we'll be glad to help.

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